– 3–5 years of experience in Genesys Cloud CX support/administration. – Good understanding of ACD, IVR, call routing, and omnichannel services. – Basic knowledge of SIP, VoIP, and contact center telephony. – Experience supporting integrations with CRM platforms is an advantage. – Familiarity with AudioCodes, Cisco CUCM, or CUBE is preferred. – Strong troubleshooting, communication, and analytical skills.
