Overview
Helpdesk Agent
Company: Al Bonian Facilities Management
Location: UAE
Key Responsibilities
– Receive, log, and manage customer complaints and service requests through Microsoft Dynamics.
– Coordinate with FM teams to ensure timely service delivery.
– Monitor work orders and follow up to meet SLA requirements.
– Respond to customer inquiries and provide service updates.
– Escalate urgent issues and unresolved complaints.
– Maintain accurate records and prepare helpdesk reports.
– Ensure customer satisfaction and service quality.
Requirements
– 1–2 years of customer service or helpdesk experience, preferably in FM.
– Knowledge of Microsoft Dynamics.
– Must have good verbal and written communication skills in English.
– Basic knowledge of MS Office.
– Strong customer service and multitasking skills.
– Ability to work under pressure and ensure timely resolution of requests.
– Flexibility to work night shifts.
How to Apply
– Send your CV to: [email protected] with Subject: Helpdesk Agent
