Overview
Key Account Manager
Company: PACT Employment Services
Location: Dubai, UAE
Salary Range: Up to AED 35,000/month and open for the right candidate based on experience and qualifications
Job Role
– Lead strategic customer relationships and drive end-to-end account success
– Act as a trusted advisor to customers ensuring engagement continuity, satisfaction, and value realization
– Drive renewals, expansions, and overall account growth
Job Responsibilities
Account Management & Customer Success
– Track and improve VOC (Voice of Customer) and NPS (Net Promoter Score) metrics
– Drive timely resolution of VOC issues and maintain closure reports
– Manage RED customers proactively to ensure recovery and retention
– Lead stakeholder interactions, identifying and addressing gaps in customer connect
– Drive AMC renewals and manage customer lifecycle success
– Identify opportunities for account expansion and connect elevation
– Drive reference ability, customer testimonials, and case study participation
– Collaborate with business and delivery leadership to create growth plans for strategic accounts
Qualifications
– Bachelor’s degree in Engineering, Computer Science, Marketing, or related field
– MBA/PGDBM (Sales/Marketing) preferred
– PMP certification preferred
Skills
– 14 to 18 years of overall experience with strong exposure to Customer Relationship Management
– Proven experience managing large enterprise accounts
– Hands-on expertise in project financials, profitability management, and effort/schedule variance tracking
– Strong skills in stakeholder management, contract governance, and vendor oversight
– Proficiency in Microsoft Project (MSP) and related tracking tools
– Excellent leadership, mentoring, and communication skills
– Ability to work independently while fostering collaboration across cross-functional teams
How to Apply
– Send your CV to: [email protected]
– Subject Line: Key Account Manager – UAE
